Channels you can’t trust
Email and collaboration tools may be down or monitored by attackers.
Cyber Crisis Communications
Communicate clearly during a cyberattack
Reach employees, leadership, customers and partners securely, even when your usual channels are compromised.
Book a DemoHero image: crisis communications
In a cyber crisis, communication breaks first
The wrong message, or no message, can do as much damage as the attack itself.
Too many audiences
Employees, executives, the board, customers, regulators and media all need different messages.
Inconsistent messaging
Without approved templates and spokespeople, mixed messages spread fast.
Platform
Everything you need to communicate in a cyber crisis
Plan your messages before an incident and deliver them with confidence during one.
Secure executive channel
Give leadership a private, out-of-band space to align on decisions and messaging.
Feature image: isolated command center
Mass notifications
Send alerts by SMS, voice and email to employees and stakeholders in seconds.
Message templates
Prepare and approve key statements in advance so you can move quickly.
Communication records
Every message is logged and timestamped for audits and after-action reviews.
The solution
Secure, coordinated communications from one place
ShadowHQ gives you out-of-band channels, pre-approved templates and mass notifications so the right message reaches the right people.
Reach everyone out-of-band
with SMS, voice and email notifications that don’t rely on your systems.
Use pre-approved templates
for employees, customers, regulators and media.
Keep leadership aligned
with secure executive channels and live status updates.
Log every communication
for audits, insurers and post-incident review.
Product image: mass notifications
Why ShadowHQ
The only platform that works when SSO fails
Built exclusively for cyber crisis response, ShadowHQ keeps your team coordinated even when corporate systems are under attack.
Book a DemoFully out-of-band
Independent of your SSO, email and production environment.
Operational in days
No integrations required, so you’re ready before you need it.
SOC 2 Type II certified
Your response coordination stays secure, auditable and trusted.
Award-winning
Named Security Response Solution of the Year.
Kind words from great customers & partners
Faster, lower-cost recovery
“ShadowHQ is a significant game-changer. Having the ability to rally the troops and respond in a coordinated fashion has a direct correlation on the speed and cost of recovery.”
A massive time saver
“ShadowHQ is an extremely powerful tool. Speaking from my time as an active cybersecurity practitioner, having policy and playbook templates readily available is a massive time saver. From a market perspective, ShadowHQ is revolutionizing the incident response space.”
Everyone knows their role
“ShadowHQ ensures stakeholders across reliant functions understand what their role is in any given event.”
FAQ
Frequently asked questions
How do you communicate during a cyberattack?
Move communications to a secure, out-of-band channel, confirm who speaks for the organization, and use pre-approved messages for each audience. Update stakeholders on a regular cadence and log what was sent.
ShadowHQ gives you the channels, templates and records to do this.
Can ShadowHQ send mass notifications?
Yes. Send alerts by SMS, voice, email and push notifications simultaneously.
Can we prepare messages in advance?
Yes. Store pre-approved templates and contact lists so communications are ready the moment an incident starts.
Can we practice this in a tabletop exercise?
Yes. Pre-load tabletop exercises or create one from a resolved event, pull in the right team members, and turn lessons learned into updated playbooks.
Is ShadowHQ SOC 2 certified?
Yes. ShadowHQ is SOC 2 Type II certified, so your response coordination stays secure, auditable and trusted.
Use cases
One platform for every part of your response
Ransomware
Respond to ransomware without relying on the systems it locked
When ransomware takes down email, SSO and file shares, ShadowHQ gives your team a secure, out-of-band command center to contain, coordinate and recover.
- Activate your ransomware playbook
- Communicate out-of-band
- Bring in outside experts
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Data Breach
Know exactly what to do after a data breach
Coordinate investigation, legal review and notifications from a secure, out-of-band command center built for breach response.
- Launch your breach playbook
- Track notification obligations
- Keep discussions secure
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Third-Party Incidents
Respond fast when a vendor’s breach becomes your problem
Coordinate your response to third-party and supply chain incidents from a secure command center that works independently of affected systems.
- Activate a third-party playbook
- Invite vendors into the response
- Keep stakeholders informed
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Email Compromise
Respond to email compromise without using compromised email
When attackers control a mailbox, ShadowHQ gives your team a secure, out-of-band way to coordinate, stop fraud and recover.
- Move the response out-of-band
- Activate your BEC playbook
- Loop in finance and banks fast
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IT Outages
Keep the business running through a major IT outage
When critical systems go down, ShadowHQ gives your teams a separate, always-available place to coordinate recovery and communicate.
- Mobilize teams instantly
- Follow recovery priorities
- Keep leadership updated
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Crisis Communications
Communicate clearly during a cyberattack
Reach employees, leadership, customers and partners securely, even when your usual channels are compromised.
- Reach everyone out-of-band
- Use pre-approved templates
- Keep leadership aligned
Tab image: crisis communications
Resources & insights
Learn the latest insights and trends when it comes to mastering incident preparedness and response in your organization.
Get started
Be ready to communicate when it matters most
Book a demo and see how ShadowHQ keeps your crisis communications secure and consistent.
Book a Demo