Attackers are listening
If an account is compromised, coordinating the response over email may tip off the attacker.
Business Email Compromise Response
Respond to email compromise without using compromised email
When attackers control a mailbox, ShadowHQ gives your team a secure, out-of-band way to coordinate, stop fraud and recover.
Book a DemoHero image: business email compromise
Your email may be the one place you can’t trust
Business email compromise turns your most-used channel into an attacker’s tool, for fraud, data theft and further phishing.
Fraud moves fast
Fraudulent payments and data requests need to be stopped quickly, often with finance and banks involved.
Scope is hard to see
Which accounts, rules and conversations are affected? Answers take time you don’t have.
Platform
Everything you need to contain email compromise
Stop the damage, protect your people and prove what you did.
Out-of-band communications
Keep response conversations away from compromised mailboxes and accounts.
Feature image: isolated command center
BEC playbooks
Pre-built workflows for containment, fraud response and recovery.
Mass notifications
Warn employees, partners and customers by SMS, voice and email from outside your mail system.
Evidence and reporting
Timestamped logs and reports support claims, audits and investigations.
The solution
Coordinate your BEC response outside the inbox
ShadowHQ keeps your response off compromised email, so security, finance and leadership can act quickly and securely.
Move the response out-of-band
to secure chat and war rooms that don’t depend on your email system.
Activate your BEC playbook
with steps for account containment, payment recall and stakeholder alerts.
Loop in finance and banks fast
with pre-loaded contacts and mass notifications.
Record every step
for insurance claims, audits and law enforcement.
Product image: out-of-band war room
Why ShadowHQ
The only platform that works when SSO fails
Built exclusively for cyber crisis response, ShadowHQ keeps your team coordinated even when corporate systems are under attack.
Book a DemoFully out-of-band
Independent of your SSO, email and production environment.
Operational in days
No integrations required, so you’re ready before you need it.
SOC 2 Type II certified
Your response coordination stays secure, auditable and trusted.
Award-winning
Named Security Response Solution of the Year.
Kind words from great customers & partners
Faster, lower-cost recovery
“ShadowHQ is a significant game-changer. Having the ability to rally the troops and respond in a coordinated fashion has a direct correlation on the speed and cost of recovery.”
A massive time saver
“ShadowHQ is an extremely powerful tool. Speaking from my time as an active cybersecurity practitioner, having policy and playbook templates readily available is a massive time saver. From a market perspective, ShadowHQ is revolutionizing the incident response space.”
Everyone knows their role
“ShadowHQ ensures stakeholders across reliant functions understand what their role is in any given event.”
FAQ
Frequently asked questions
What should you do after business email compromise?
Secure affected accounts, stop any pending payments or data transfers, and move response coordination off email. Then assess scope, notify affected parties and your insurer, and document every step.
ShadowHQ gives you a secure channel and playbook to do this quickly.
Why not coordinate a BEC response over email?
If an account is compromised, attackers may be able to see your response. An out-of-band platform keeps those conversations away from them.
Can ShadowHQ alert employees about phishing from a compromised account?
Yes. Send mass notifications by SMS, voice and email to warn staff and partners quickly.
How do I generate a report post-event?
You can generate a report on any incident at the click of a button, simply click the download button from the incident briefing screen and your report will be generated in PDF. This is important when fulfilling post-event compliance and insurance requirements.
Is ShadowHQ SOC 2 certified?
Yes. ShadowHQ is SOC 2 Type II certified, so your response coordination stays secure, auditable and trusted.
Use cases
One platform for every part of your response
Ransomware
Respond to ransomware without relying on the systems it locked
When ransomware takes down email, SSO and file shares, ShadowHQ gives your team a secure, out-of-band command center to contain, coordinate and recover.
- Activate your ransomware playbook
- Communicate out-of-band
- Bring in outside experts
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Data Breach
Know exactly what to do after a data breach
Coordinate investigation, legal review and notifications from a secure, out-of-band command center built for breach response.
- Launch your breach playbook
- Track notification obligations
- Keep discussions secure
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Third-Party Incidents
Respond fast when a vendor’s breach becomes your problem
Coordinate your response to third-party and supply chain incidents from a secure command center that works independently of affected systems.
- Activate a third-party playbook
- Invite vendors into the response
- Keep stakeholders informed
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Email Compromise
Respond to email compromise without using compromised email
When attackers control a mailbox, ShadowHQ gives your team a secure, out-of-band way to coordinate, stop fraud and recover.
- Move the response out-of-band
- Activate your BEC playbook
- Loop in finance and banks fast
Tab image: email compromise
IT Outages
Keep the business running through a major IT outage
When critical systems go down, ShadowHQ gives your teams a separate, always-available place to coordinate recovery and communicate.
- Mobilize teams instantly
- Follow recovery priorities
- Keep leadership updated
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Crisis Communications
Communicate clearly during a cyberattack
Reach employees, leadership, customers and partners securely, even when your usual channels are compromised.
- Reach everyone out-of-band
- Use pre-approved templates
- Keep leadership aligned
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Resources & insights
Learn the latest insights and trends when it comes to mastering incident preparedness and response in your organization.
Get started
Be ready before your inbox is compromised
Book a demo and see how ShadowHQ keeps your BEC response secure and coordinated.
Book a Demo