No way to reach people
If email, chat and phones depend on the systems that failed, how do you mobilize your team?
Critical System / IT Outage Response
Keep the business running through a major IT outage
When critical systems go down, ShadowHQ gives your teams a separate, always-available place to coordinate recovery and communicate.
Book a DemoHero image: IT outage response
When systems go down, so does coordination
Outages from cyberattacks, cloud failures or bad updates can take out the same tools you need to respond.
Competing priorities
Which systems come back first? Without clear ownership, recovery efforts collide.
Pressure from every side
Leadership, customers and partners all want updates while your team is trying to fix the problem.
The solution
Run outage response from a platform that stays up
ShadowHQ runs independently of your infrastructure, so your recovery plan, contacts and communications are available when you need them most.
Mobilize teams instantly
with multi-channel alerts that don’t depend on your systems.
Follow recovery priorities
with continuity playbooks that define owners and restoration order.
Keep leadership updated
with live status in one place instead of scattered calls and messages.
Review and improve
with a full timeline and after-action report.
Product image: live status dashboard
Platform
Everything you need to manage a major outage
Coordinate recovery, keep stakeholders informed and learn from every event.
Always-available platform
ShadowHQ is independent of your infrastructure, so it’s ready even when your core systems aren’t.
Feature image: isolated command center
Continuity playbooks
Define recovery priorities, dependencies and owners before an outage happens.
Live status updates
Give executives and stakeholders one view of what’s down, what’s fixed and what’s next.
After-action reports
Capture timelines and lessons learned to strengthen your next response.
Use cases
One platform for every part of your response
Ransomware
Respond to ransomware without relying on the systems it locked
When ransomware takes down email, SSO and file shares, ShadowHQ gives your team a secure, out-of-band command center to contain, coordinate and recover.
- Activate your ransomware playbook
- Communicate out-of-band
- Bring in outside experts
Tab image: ransomware
Data Breach
Know exactly what to do after a data breach
Coordinate investigation, legal review and notifications from a secure, out-of-band command center built for breach response.
- Launch your breach playbook
- Track notification obligations
- Keep discussions secure
Tab image: data breach
Third-Party Incidents
Respond fast when a vendor’s breach becomes your problem
Coordinate your response to third-party and supply chain incidents from a secure command center that works independently of affected systems.
- Activate a third-party playbook
- Invite vendors into the response
- Keep stakeholders informed
Tab image: third-party incidents
Email Compromise
Respond to email compromise without using compromised email
When attackers control a mailbox, ShadowHQ gives your team a secure, out-of-band way to coordinate, stop fraud and recover.
- Move the response out-of-band
- Activate your BEC playbook
- Loop in finance and banks fast
Tab image: email compromise
IT Outages
Keep the business running through a major IT outage
When critical systems go down, ShadowHQ gives your teams a separate, always-available place to coordinate recovery and communicate.
- Mobilize teams instantly
- Follow recovery priorities
- Keep leadership updated
Tab image: it outages
Crisis Communications
Communicate clearly during a cyberattack
Reach employees, leadership, customers and partners securely, even when your usual channels are compromised.
- Reach everyone out-of-band
- Use pre-approved templates
- Keep leadership aligned
Tab image: crisis communications
Why ShadowHQ
The only platform that works when SSO fails
Built exclusively for cyber crisis response, ShadowHQ keeps your team coordinated even when corporate systems are under attack.
Book a DemoFully out-of-band
Independent of your SSO, email and production environment.
Operational in days
No integrations required, so you’re ready before you need it.
SOC 2 Type II certified
Your response coordination stays secure, auditable and trusted.
Award-winning
Named Security Response Solution of the Year.
FAQ
Frequently asked questions
How do you manage a major IT outage?
Activate your continuity plan, assemble the response team through a channel that doesn’t depend on the failed systems, and set recovery priorities. Keep stakeholders updated on a regular cadence and document decisions for review.
ShadowHQ provides that independent channel, plan and status view.
Does ShadowHQ work if our network is down?
ShadowHQ runs independently of your corporate infrastructure, and teams can connect from the mobile app or desktop portal on any device.
Does ShadowHQ offer real-time event alerting?
Yes! The platform offers multi-channel alerts including SMS, email and push notifications simultaneously, so you’ll be able to reach response team members whenever and however needed.
How many users can I add to my account?
You can start with as many users as needed today, and scale to add an unlimited number of users over time and as your needs grow.
Is ShadowHQ SOC 2 certified?
Yes. ShadowHQ is SOC 2 Type II certified, so your response coordination stays secure, auditable and trusted.
Kind words from great customers & partners
Faster, lower-cost recovery
“ShadowHQ is a significant game-changer. Having the ability to rally the troops and respond in a coordinated fashion has a direct correlation on the speed and cost of recovery.”
A massive time saver
“ShadowHQ is an extremely powerful tool. Speaking from my time as an active cybersecurity practitioner, having policy and playbook templates readily available is a massive time saver. From a market perspective, ShadowHQ is revolutionizing the incident response space.”
Everyone knows their role
“ShadowHQ ensures stakeholders across reliant functions understand what their role is in any given event.”
Resources & insights
Learn the latest insights and trends when it comes to mastering incident preparedness and response in your organization.
Get started
Be ready for your next outage
Book a demo and see how ShadowHQ keeps your teams coordinated when critical systems go down.
Book a Demo