Locked out of your own tools
If email, Teams and SSO are encrypted or untrusted, how will responders find each other and share the plan?
Ransomware Incident Response
Respond to ransomware without relying on the systems it locked
When ransomware takes down email, SSO and file shares, ShadowHQ gives your team a secure, out-of-band command center to contain, coordinate and recover.
Book a DemoHero image: ransomware response
Is your team ready for the first hour of a ransomware attack?
Ransomware doesn’t just encrypt data. It takes out the tools your team relies on to respond, and every minute of confusion adds to the cost.
Decisions under extreme pressure
Executives, legal, insurers and IR firms all need answers fast. Who decides whether to restore, negotiate or notify?
Slow, costly recovery
Without a coordinated playbook, restoration stalls while downtime, legal exposure and reputational damage grow.
The solution
Contain, coordinate and recover from one secure place
ShadowHQ keeps your ransomware response running outside your compromised environment, so the right people can act on the right plan from minute one.
Activate your ransomware playbook
in seconds with pre-assigned roles, tasks and escalation paths.
Communicate out-of-band
with secure chat, war rooms and mass notifications that don’t depend on email or SSO.
Bring in outside experts
by inviting IR firms, breach counsel and insurers into the response.
Capture every decision
with timestamped logs and reports for insurers, regulators and the board.
Product image: ransomware playbook
Platform
Everything you need to fight back against ransomware
Prepare before an attack, coordinate during it and prove what happened after.
Isolated command center
ShadowHQ runs independently from your corporate systems, so attackers inside your network can’t see or disrupt your response.
Feature image: isolated command center
Ransomware playbooks
Turn your plan into step-by-step workflows with owners, deadlines and dependencies.
Executive decision support
Give leadership a live view of status, impact and options so critical calls happen faster.
Tabletop exercises
Rehearse ransomware scenarios with your team and partners, and improve your playbooks after every drill.
Use cases
One platform for every part of your response
Ransomware
Respond to ransomware without relying on the systems it locked
When ransomware takes down email, SSO and file shares, ShadowHQ gives your team a secure, out-of-band command center to contain, coordinate and recover.
- Activate your ransomware playbook
- Communicate out-of-band
- Bring in outside experts
Tab image: ransomware
Data Breach
Know exactly what to do after a data breach
Coordinate investigation, legal review and notifications from a secure, out-of-band command center built for breach response.
- Launch your breach playbook
- Track notification obligations
- Keep discussions secure
Tab image: data breach
Third-Party Incidents
Respond fast when a vendor’s breach becomes your problem
Coordinate your response to third-party and supply chain incidents from a secure command center that works independently of affected systems.
- Activate a third-party playbook
- Invite vendors into the response
- Keep stakeholders informed
Tab image: third-party incidents
Email Compromise
Respond to email compromise without using compromised email
When attackers control a mailbox, ShadowHQ gives your team a secure, out-of-band way to coordinate, stop fraud and recover.
- Move the response out-of-band
- Activate your BEC playbook
- Loop in finance and banks fast
Tab image: email compromise
IT Outages
Keep the business running through a major IT outage
When critical systems go down, ShadowHQ gives your teams a separate, always-available place to coordinate recovery and communicate.
- Mobilize teams instantly
- Follow recovery priorities
- Keep leadership updated
Tab image: it outages
Crisis Communications
Communicate clearly during a cyberattack
Reach employees, leadership, customers and partners securely, even when your usual channels are compromised.
- Reach everyone out-of-band
- Use pre-approved templates
- Keep leadership aligned
Tab image: crisis communications
Why ShadowHQ
The only platform that works when SSO fails
Built exclusively for cyber crisis response, ShadowHQ keeps your team coordinated even when corporate systems are under attack.
Book a DemoFully out-of-band
Independent of your SSO, email and production environment.
Operational in days
No integrations required, so you’re ready before you need it.
SOC 2 Type II certified
Your response coordination stays secure, auditable and trusted.
Award-winning
Named Security Response Solution of the Year.
FAQ
Frequently asked questions
How do you respond to ransomware?
Isolate affected systems, activate your incident response plan and move coordination to a secure channel outside your compromised environment. From there, engage your IR firm, legal counsel and insurer, assess the scope, and decide on containment and restoration.
ShadowHQ gives you that secure, out-of-band channel with your playbook, contacts and documents ready to go.
Should we use email or Teams during a ransomware attack?
Not if they may be compromised. Attackers often monitor internal channels. An out-of-band platform like ShadowHQ keeps sensitive response discussions away from the systems under attack.
Can we bring our IR firm and insurer into ShadowHQ?
Yes. Invite third parties such as incident response firms, breach counsel and insurers into a response, with access limited to what they need.
Can we practice this in a tabletop exercise?
Yes. Pre-load tabletop exercises or create one from a resolved event, pull in the right team members, and turn lessons learned into updated playbooks.
Is ShadowHQ SOC 2 certified?
Yes. ShadowHQ is SOC 2 Type II certified, so your response coordination stays secure, auditable and trusted.
Kind words from great customers & partners
Faster, lower-cost recovery
“ShadowHQ is a significant game-changer. Having the ability to rally the troops and respond in a coordinated fashion has a direct correlation on the speed and cost of recovery.”
A massive time saver
“ShadowHQ is an extremely powerful tool. Speaking from my time as an active cybersecurity practitioner, having policy and playbook templates readily available is a massive time saver. From a market perspective, ShadowHQ is revolutionizing the incident response space.”
Everyone knows their role
“ShadowHQ ensures stakeholders across reliant functions understand what their role is in any given event.”
Resources & insights
Learn the latest insights and trends when it comes to mastering incident preparedness and response in your organization.
Get started
Be ready before ransomware strikes
Book a demo and see how ShadowHQ keeps your ransomware response secure, coordinated and on track.
Book a Demo