Limited visibility
You depend on the vendor for details. How do you assess impact and make decisions with incomplete information?
Third-Party Cyber Incident Response
Respond fast when a vendor’s breach becomes your problem
Coordinate your response to third-party and supply chain incidents from a secure command center that works independently of affected systems.
Book a DemoHero image: third-party incident
When a vendor is breached, the clock starts for you too
Third-party incidents can disrupt operations and expose your data even when your own systems are untouched, and you often have the least information.
Business disruption
A critical supplier outage can halt payroll, payments or customer service. Who owns continuity?
Shared obligations
Contracts, regulators and customers may require you to act and report, even when the breach wasn’t yours.
The solution
Take control of third-party incidents
ShadowHQ gives you a secure place to assess impact, coordinate with vendors and keep your own business running.
Activate a third-party playbook
with clear steps for assessment, containment and continuity.
Invite vendors into the response
so updates and requests happen in one secure, logged place.
Keep stakeholders informed
with status updates for leadership, customers and regulators.
Document every action
to meet contractual, regulatory and insurance requirements.
Product image: vendor collaboration
Platform
Everything you need to manage third-party risk in a crisis
Turn a vendor’s incident into a coordinated, documented response on your side.
Independent environment
ShadowHQ doesn’t rely on shared systems, so your response stays up even when a provider is down.
Feature image: isolated command center
Vendor collaboration
Bring third parties into a controlled workspace with access limited to what they need.
Continuity playbooks
Plan workarounds for critical suppliers before an outage happens.
Post-incident review
Capture lessons learned and update your vendor risk plans after every event.
Use cases
One platform for every part of your response
Ransomware
Respond to ransomware without relying on the systems it locked
When ransomware takes down email, SSO and file shares, ShadowHQ gives your team a secure, out-of-band command center to contain, coordinate and recover.
- Activate your ransomware playbook
- Communicate out-of-band
- Bring in outside experts
Tab image: ransomware
Data Breach
Know exactly what to do after a data breach
Coordinate investigation, legal review and notifications from a secure, out-of-band command center built for breach response.
- Launch your breach playbook
- Track notification obligations
- Keep discussions secure
Tab image: data breach
Third-Party Incidents
Respond fast when a vendor’s breach becomes your problem
Coordinate your response to third-party and supply chain incidents from a secure command center that works independently of affected systems.
- Activate a third-party playbook
- Invite vendors into the response
- Keep stakeholders informed
Tab image: third-party incidents
Email Compromise
Respond to email compromise without using compromised email
When attackers control a mailbox, ShadowHQ gives your team a secure, out-of-band way to coordinate, stop fraud and recover.
- Move the response out-of-band
- Activate your BEC playbook
- Loop in finance and banks fast
Tab image: email compromise
IT Outages
Keep the business running through a major IT outage
When critical systems go down, ShadowHQ gives your teams a separate, always-available place to coordinate recovery and communicate.
- Mobilize teams instantly
- Follow recovery priorities
- Keep leadership updated
Tab image: it outages
Crisis Communications
Communicate clearly during a cyberattack
Reach employees, leadership, customers and partners securely, even when your usual channels are compromised.
- Reach everyone out-of-band
- Use pre-approved templates
- Keep leadership aligned
Tab image: crisis communications
Why ShadowHQ
The only platform that works when SSO fails
Built exclusively for cyber crisis response, ShadowHQ keeps your team coordinated even when corporate systems are under attack.
Book a DemoFully out-of-band
Independent of your SSO, email and production environment.
Operational in days
No integrations required, so you’re ready before you need it.
SOC 2 Type II certified
Your response coordination stays secure, auditable and trusted.
Award-winning
Named Security Response Solution of the Year.
FAQ
Frequently asked questions
How do you respond to a third-party breach?
Confirm what happened and which data or services are affected, activate your response plan, and assess your own exposure. Coordinate closely with the vendor, protect your systems, and meet any notification obligations.
ShadowHQ lets you run that response in a secure space, with the vendor invited in.
Can we invite vendors into ShadowHQ?
Yes. Invite third parties to exercises and live incidents, with access limited to what they need.
Can we plan for supplier outages in advance?
Yes. Build continuity playbooks for critical vendors and rehearse them with tabletop exercises.
How do I generate a report post-event?
You can generate a report on any incident at the click of a button, simply click the download button from the incident briefing screen and your report will be generated in PDF. This is important when fulfilling post-event compliance and insurance requirements.
Is ShadowHQ SOC 2 certified?
Yes. ShadowHQ is SOC 2 Type II certified, so your response coordination stays secure, auditable and trusted.
Kind words from great customers & partners
Faster, lower-cost recovery
“ShadowHQ is a significant game-changer. Having the ability to rally the troops and respond in a coordinated fashion has a direct correlation on the speed and cost of recovery.”
A massive time saver
“ShadowHQ is an extremely powerful tool. Speaking from my time as an active cybersecurity practitioner, having policy and playbook templates readily available is a massive time saver. From a market perspective, ShadowHQ is revolutionizing the incident response space.”
Everyone knows their role
“ShadowHQ ensures stakeholders across reliant functions understand what their role is in any given event.”
Resources & insights
Learn the latest insights and trends when it comes to mastering incident preparedness and response in your organization.
Get started
Be ready for your next vendor incident
Book a demo and see how ShadowHQ helps you respond to third-party incidents with speed and control.
Book a Demo